Unsung Heroes Award


To celebrate and recognize amazing people exemplifying selflessness, leadership, grit, and tenacity within all levels of the restoration and cleaning industry. We are looking for men and women who go above and beyond for their customers, colleagues, and community.


The Unsung Heroes Award will recognize three worthy individuals within the restoration and cleaning industry. Each year, ONE position will be chosen from each category and nominations accepted for individuals in those positions.

  • Executive Hero of the Year: Owner, CEO, General Manager, Director of Operations, etc.
  • Office/Sales Hero of the Year: Admin, Project Coordinator, Sales, Marketing, Bookkeeper, Receptionist, etc.
  • Field Hero of the Year: Technician, Project Manager, Estimator, Carpenter, etc.

Nominations will be received during a set nomination period each year, and reviewed by a panel of industry judges to select a winner from each category.

The winners will be announced in the September/October issue of C&R.


Executive: Director of Operations/Operations Manager

This person has significantly impacted the overall culture, development, and growth of a company and those within it.

Office/Sales: Project Coordinator

This person has significantly impacted the projects they’ve been involved on – showing true customer service, drive, and partnership with their project team and customers alike to foster a smooth restoration/reconstruction/cleaning project.

Field: Estimator

This person has significantly impacted the overall workflow of restoration and cleaning projects – from connecting with customers upon initial walkthroughs to fostering fruitful conversations with adjusters, carriers, and fellow team members throughout the project.


Nominations Open: May 1, 2023

Nominations Close: June 30, 2023

Winner is announced in the September/October issue of C&R!


Nominees must be employed in the cleaning and restoration industry in 2023. You may nominate numerous individuals, but you must submit a separate nomination for each nominee. We will only evaluate one nomination per nominee per category; please coordinate within your team to submit one submission per individual. An individual may only be nominated for one category. Judging is based on the nomination responses, quality, and clarity of the examples given.


Nominations will be carefully reviewed by a panel of judges and go through a two-phased judging approach to determine winners.


The Unsung Hero Award is given to one executive individual, one administration/sales individual, and one field individual every year who exemplify:
  • Significant leadership and customer service skills.
  • Ability to lead, guide, and uplift team members.
  • Dedication to serving, communicating with, and advocating for customers through a foundation of trust and integrity.
  • Consistent positive attitude and influence within the company, coupled with personal growth.
  • High level of initiative, responsibility, and resourcefulness.
  • Solid understanding of the company’s purpose, vision, and mission.
  • Championing positive change through formal or informal leadership.
  • Humility and desire to do what’s right, no matter what.

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