The Customer Won’t Pay: Reviewing the RJD vs. AISD Case

A call for help is received. The contractor springs into action. The work is completed and the customer says they are happy. What comes next? This should be a simple answer and it should include payment in full for services rendered. But, unfortunately this isn’t always the case. What are some of the more outrageous reasons you have heard from a customer who won’t pay.

Please note the choice of words, this isn’t a customer who can’t pay, we are discussing customers who won’t pay. The money is there, whether it’s from an insurance settlement or their own bank account, payment is not a matter of ability but of will. The customer could pay, but chooses not to because – fill in the blank.

If you are one of the 33,000 plus viewers of a video from a contractor in Arlington Texas released in September of 2021, you may already have an opinion about the situation we are going to discuss in this article and upcoming episodes of The DYOJO Podcast. We would like to invite you to dig into a water damage emergency project that descended to litigation to unearth lessons that will help contractors shorten their DANG learning curve.

The case we are talking about is RJ Construction (RJC) vs. Arlington Independent School District (AISD). On Thursday, October 13, 2022 The DYOJO Podcast will be releasing an introductory video laying out some of the key elements of this now contentious situation. The following week we will release the first episode in this series that will review topics such as:

  • When the customer won’t pay

  • Local, regional, and national catastrophic response

  • Contractors behaving badly?

  • When there is more than one boss on a project

  • Is an email a contract?

This dispute between RJC and the AISD will provide all parties with lessons that can be learned by reviewing the timeline from this response to winter storm damage at a local high school. If you are looking for a quick summary of the case from both sides:

  • RJC’s first video. Those watching the videos or reading the court filing with an open mind may agree that RJ Construction acted in what they perceived to be “good faith” to aid a client in need while forgoing many of their standard operating procedures.

  • AISD’s Fact Sheet. Those reading this document with some experience in these circumstances will recognize waypoints in the process that may have helped both parties reach a better outcome.

There are many details to sift through and we invite you to join in the process, contact The DYOJO through our website if you would like us to email you over our research notes. We will be joined by several guests including Bebo Crain (Arkansas) who has been combing through the court documents and Erick Hernandez (Texas) who helped restore several homes in the Houston area during this winter event. Tune in on Thursdays to The DYOJO Podcast as we dive deeper into this story and help contractors shorten their DANG learning curve.

Hey there! We're glad you're here!

This content is only available for subscribers. Please enter your email below to verify your subscription.

Don't worry! If you are not a subscriber, simply enter your email below and fill out the information on the next page to subscribe for FREE!

Back to homepage