Protecting Your Techs and Trucks

Two important challenges our customers face in the restoration industry are acquiring and retaining technicians and securing the work trucks needed to safely and efficiently get from job to job. The labor market and global supply chain issues caused by the global pandemic have exacerbated these challenges. Additionally, the cost of wages, vehicles, raw materials, commercial auto insurance, and fuel are all rising. 

There are tools to reduce the risks associated with your technicians’ driving behavior and motor vehicle record. The improved driving behavior in turn reduces the wear and tear on your vehicles, which saves you money by reducing maintenance costs and downtime in the shop. With fuel making up 39% of total operational costs, reevaluating your fuel optimization strategy can save money at the pump.

Maximize Utilization of Valuable Assets

I’m going to state the obvious here. If your technician is in an accident, you’re out of a truck that day, perhaps for several days or weeks while it’s getting repaired or replaced. At best, your tech is sitting on the side of the road waiting for a tow truck, if not injured. Regardless of the severity of the accident, his day is going to be very unproductive. Depending on the time of day, there may be several appointments that still need to be completed, forcing your office staff to shift other techs’ schedules around. 

On average, technicians are behind the wheel of your expensive, beautifully wrapped, and fully outfitted truck for about two hours a day. First, you didn’t hire them for their responsible and defensive driving skills. When your technicians describe their role, they rarely mention being a “driver.” Second, you want them to get to every job as quickly and efficiently as possible. There are competing priorities at play. Racing from light to light, aggressive cornering, and speeding all have a detrimental effect on the wear and tear of the vehicle’s engine, transmission, and tires. Still, more importantly, your accident risk profile increases dramatically. 

Incentives Drive Behavior

The costs associated with operating your trucks are not directly relevant to your techs, but they can be with the right incentives. When techs can see how their driving stacks up against the entire team, it creates a culture of awareness that markedly reduces idling, speeding and aggressive driving. This culminates in lower fuel and maintenance costs and less risky driving behavior. When technicians compete for the best driving score, everyone wins. Make sure to incentivize with a financial reward.

Watch Your Back

For a few hours each day, your company truck is on the road screaming “I one-hundred-percent have commercial auto insurance!” If you have your name on your truck, you are a target for many law firms. So, how are you minimizing your liability from frivolous nuclear lawsuits?

On average, 70 percent of all accidents are not the fault of the driver of a commercial vehicle. However, in the age of nuclear lawsuits, if there is no video evidence, too often you are guilty until proven innocent, and your insurance company just settles the case to limit the damage. Smart safety cameras protect your business by continuously recording and sending videos to the cloud. The more advanced cameras will monitor for poor driving behavior and assist in correcting common distractions. Regardless, knowing what happened enables you to protect your business from frivolous lawsuits and, in turn, protect your technician’s driving record.

Minimize Unscheduled Downtime

Scheduled maintenance is an often-overlooked operational challenge. Vehicles are smart; they listen to the vehicle’s health and provide engine fault codes, alerting you to problems with the engine, brakes, tires, etc., in real-time. The warning a technician sees in the vehicle is minimal and often does not get quickly communicated to the right people. The same code reader mechanics use to identify the fault code and corresponding severity can be delivered using modern vehicle tracking systems. DO NOT rely on your techs to report these issues. 

Automated reports provide detailed information on maintenance tasks and keep track of vehicles that require assistance soon. You should set up alerts and reminders based on odometer and fault codes for services due, such as oil changes, brake jobs, tire rotations, etc., and any other preventative services or vehicle inspections.

Automotive Fleet Magazine reported that proper maintenance can improve fuel economy by as much as 40% and the U.S. Department of Energy states that proper tire pressure can improve your gas mileage by 0.6% on average—up to 3% in some cases. Plus, there is a labor shortage within the automotive repair industry that is causing delays in routine repairs, by hours or days. Shifting from reactive to proactive maintenance will reduce your operational costs and increase the efficiency of your technicians. 

Be safe!

Ryan Ard

Ryan Ard is Azuga’s, a Bridgestone Company, Partnership Manager.  Ryan comes to Azuga via Servpro.  He spent over 3 years as the General Manager for 3 Servpro franchises.   His first restoration job was in 1994 for Budget Restoration in Atlanta.   Ryan has over 25 years of restoration, insurance, management, and sales experience. Ryan has spent time on all sides of the restoration industry on the insurance side, restorer side and vendor side.  As both an early adopter of GPS/Telematics, as well as working inside the GPS/Telematics industry.

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