Welcome to a new video series featuring interviews with top leadership from eight third party administrator (TPA)/managed repair networks/programs (MRP)!

Profile Gorilla invited each of these companies, many of which are newer to the insurance repair space, to in-person interviews at the PLRB Claims Conference in Orlando in late March. Each organization was asked the same six questions on topics like:

  • Top pain points for contractors and TPAs/MRPs in today’s claims landscape.
  • Top 3 things contractors need to do to be profitable in their network.
  • Software requirements/expectations (if any) for estimates/invoices.
  • What is your network doing to retain contractors long-term?

These interviews are co-hosted by C&R Publisher Michelle Blevins, Profile Gorilla Founder Ed Baldwin, and Profile Gorilla VP of Sales John Page.

Check out each episode below, or go right to our YouTube playlist to see the entire series.

EPISODE 1: The Quality Network

Brian Richey |Director of Quality Network | Field Pros Direct
Brian Griffin | National Director of Business Development | Field Pros Direct


Brandon Donatelli | Chief Revenue Officer | HOMEE
Wes Jones | Chief Operations Officer | HOMEE

EPISODE 3: Lionsbridge

Guest: Bill Wissler | Senior Vice President | Lionsbridge Contractor Group

EPISODE 4: Genpact

Guest: Frank Cincotta | Vice President of Business Development | Genpact

EPISODE 5: Hancock Claims Consultants

Beth Popkins | Director of Vendor Performance & Operations | Hancock Claims Consultants
Donald Crouch | SVP of Strategic Initiatives | Hancock Claims Consultants

EPISODE 6: Accuserve

Guest: Hunter Powell | CEO | Accuserve

EPISODE 7: Eberl

Guest: Kenneth Knoll | Managing Director, Platform Services Group | Eberl Claims Service


Guest: Chris Cramer | National Account Director | CORE Group

EPISODE 9: The Finale & Wrap-Up with Ed Baldwin


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