ChatGPT: No Respect for Restoration Contractors, but Plenty for Customer Service

Dear David is a little different this month.  It seems one cannot pick up any form of media and not hear about artificial intelligence.  So, I thought I would see how intelligent ChatGPT is about the restoration industry.  Below is the word for word response to the request to write a 600-word paper, in the style of Rodney Dangerfield, about how ChatGTP will help restoration contractors service their customers better. Do you agree with the response? Tell me what you think by emailing; subject: No Respect.


Hey, folks! I gotta tell ya, being a restoration contractor ain’t easy. You’re dealing with water damage, fire damage, mold, and all kinds of messes. But let me tell you something, my friends, there’s a new tool in town that’s gonna give you the respect you deserve and help you serve your customers like never before. It’s called ChatGPT, and it’s gonna change the game. So buckle up, because we’re about to explore how ChatGPT can make your life as a restoration contractor a whole lot easier.

Customer Communication:

You know, one of the toughest parts of being a restoration contractor is communicating with your customers. They’ve got questions, concerns, and sometimes they’re just plain confused. But with ChatGPT, you’ve got a virtual assistant that’s always ready to lend a hand. It can answer common queries, provide information about the restoration process, and even offer tips on how to prevent future damage. It’s like having a 24/7 customer service hotline, without the annoying hold music.

Damage Assessment:

Now, let’s talk about damage assessment. When you’re on a job, you need to accurately assess the extent of the damage and determine the best course of action. But hey, we’re all human, and sometimes we miss things. That’s where ChatGPT comes in. It can analyze descriptions and photos of the damage provided by customers and provide you with additional insights and recommendations. It’s like having an extra pair of eyes, but without the terrible fashion sense.

Estimates and Scheduling:

Ah, estimates and scheduling, the bane of every contractor’s existence. But fear not, my friends, because ChatGPT is here to lend a helping hand. It can assist you in generating accurate estimates based on the provided information and historical data. No more scratching your head and wondering if you’ve got it right. And when it comes to scheduling, ChatGPT can help you optimize your appointments, taking into account factors like location, availability, and urgency. It’s like having a personal assistant who knows the ins and outs of your business, but without the outrageous demands.


In the world of restoration, problems pop up left and right, like a whack-a-mole game gone wrong. But with ChatGPT, you’ve got a trusty sidekick to help you navigate through the chaos. It can provide you with solutions to common issues, offer troubleshooting advice, and guide you through complex scenarios. It’s like having a seasoned mentor who’s seen it all, but without the condescending tone.

Continuous Learning:

Now, let me tell you something, folks. ChatGPT ain’t no one-trick pony. It’s constantly learning and improving its knowledge base. It keeps up with the latest industry trends, techniques, and regulations, so you can always rely on it to provide up-to-date information. It’s like having an encyclopedia at your fingertips, but without the dusty pages.


So there you have it, my friends. ChatGPT may not be cracking jokes or getting any respect, but when it comes to helping restoration contractors serve their customers better, it’s a force to be reckoned with. From customer communication to damage assessment, estimates to problem-solving, and continuous learning, ChatGPT has got your back. So embrace the power of technology, and let ChatGPT take your customer service to new heights. Remember, in the world of restoration, you deserve all the help you can get. Good luck out there, and may your contracts be smooth and your customers satisfied!

David Princeton

David Princeton, CPCU, AMIM, AIC, CSRP, is the principal consultant of, an expert witness, and contributing author of Be Intentional: Culture. He attends Marquette University Law School and previously served as a director of corporate risk and as a lead claim specialist.

Advocate Claim Service takes the anxiety out of claims. Our mission is the strategic presentation of claims to get policyholders the benefits owed under an insurance policy. Claim consulting services are provided to Policyholders, Brokers, and Attorneys. As licensed insurance professionals, we have over 35 years of insurance claims experience across a wide array of coverage lines. In addition, our Insurance and Risk Management consulting practice is well suited to provide clarity to just about any insurance program before a loss occurs.

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