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The Importance of Drying Chambers

Restorers are running and gunning in to­day’s fast-paced market, answering calls and helping customers in their times of need. Meanwhile, adjusters and TPAs tend to measure how fast we respond,

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Solutions-Based Selling

I got my start in sales by selling high-end knives to housewives I got through referrals. Cutco Cutlery. Have you heard of it? I had a sample kit of knives,

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When It’s Time to Quit

This month’s cover story, and some recent experiences in my own life, got my mind whirring about the labor shortage, the major changes we have seen in today’s workforce, and

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Combatting the Great Resignation

Insights and Solutions From the Largest Survey Ever Conducted On the Restoration Workforce Two years into a global pandemic, it feels cliche to call our times unprecedented. Yet with so

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Lessons Learned in the Fire

Founded by two local businessmen, Royal Wa­ter Damage Restoration has been serving the Greater Philadelphia region for more than two decades. The company grew over the years and now operates

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