Culture Under Construction

Culture (noun): the customary beliefs, social forms, and material traits of a racial, religious, or social group

also : the characteristic features of everyday existence (such as diversions or a way of life) shared by people in a place or time.

Today, everyone talks about “workplace culture”, but few companies truly understand how to create and nurture a healthy company culture. Companies with healthy cultures hold the key to surpassing their competition in hiring, employee retention, customer satisfaction, and more.

Katie Smith, CEO of PHC Restoration, embodies servant leadership as she continuously works on building and nurturing her company’s culture, and sharing her wisdom and experience with the entire restoration industry – and beyond.
Look for a fresh column from Katie on Culture: Under Construction in the first Restoration Today eNewsletter of each month! Don’t get our eNews? Subscribe here!

Communicating Culture

I’ll be the first to admit that sometimes I expect people to read my mind. For example, during a recent leadership team meeting, I mentioned that I was frustrated because

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A Culture of Safety

Without people, a positive company culture isn’t relevant. Restoration company owners are in the people business, and the people we are responsible for just happen to restore damaged properties. We

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