Head, Heart and Boots (formerly Mit/Resto Mastery) brings together the dynamic duo of Brandon Reece and Chris Nordyke, two restoration industry veterans who are dedicated to sharing their knowledge on operations, organizational development, commercial sales strategy, customer experience, and transformational culture.
Head, Heart and Boots will appear in the Restoration Today eNewsletter and on the C&R website on the third Tuesday of each month.
From the perspective of the project manager, effective communication is not just a beneficial component but an essential cornerstone of successful project management. As the project manager, you hold a
A Job Hazard Analysis (JHA) is a critical component of any restoration business’s safety program. A JHA is a process that involves identifying potential hazards associated with a particular job
Pain solution selling, is a sales technique that focuses on identifying a customer’s pain points and offering solutions that directly address those problems. This approach to selling is based on
If most of us are honest, in disaster restoration, we spend very little time prepping for sales meetings. We often give them very little thought. Most of our effort and
As business owners and key leaders many of us dream of having a workforce that is self-driven, wildly independent and fueled by an “adapt and overcome” attitude. Instead many are
I love our industry- the pace, and the chaos. I think you either have to enjoy the wild unpredictability of it, or you have to be wired in such a
Our Project Managers have always played an absolutely critical role for our companies. They often engage the projects with the most moving parts, longest exposure to the client relationship and
Fairly early in my restoration career, I was fortunate enough to have an Executive Coach and the positive impact of working with her was off the charts. Her perspective, insights,
My first experience with an emergency response plan was when I was VP of sales at an independent restorer in Oregon. I cold-called a religious private school and managed to
In this week’s episode, Michelle catches up with fellow podcasters, Brandon Reece and Chris Nordyke from the Head Heart and Boots podcast, and columns in C&R. This conversation covers everything
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