Full Disclosure

Scott Walden is a U.S. Army veteran who believes strongly in authentic servant leadership. He promises full disclosure on all things restoration and leadership-related in his monthly columns.

You can catch the latest from Scott in the C&R eNewsletter the first Tuesday of every month.

Employee Training Focus

The 2022-2023 State of the Industry survey revealed 52.5% of respondents identified employee training as their top area of investment for the year. There is no doubt a focus on

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An Open Letter to…

There’s a morning radio program I listen to which features a weekly “Open Letter” to some random topic. This week’s topic was, “An Open Letter to People Who Text and

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The Squeeze

So let me see if I understand this correctly. Some time ago, property insurance carriers began insulating themselves from unscrupulous, litigation-prone, transaction-driven contractors by “partnering” with contractors they could trust.

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Measuring Drying Performance

This month we are diving into some big-brain concepts regarding structural drying. I think it is safe to say there are a ton of restorers actively working in the industry

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50 Years of Learning with IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) celebrates its 50th anniversary this year, and I’ve chosen this month’s article to highlight what this organization has meant to me during

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Look Them In the Eyes…

I suspect each restorer who has been in the industry for a while has a handful of jobs permanently etched in your brain. From the horrific CAT-3 loss, tragic fire

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