Magazine

Family Circle: The Owned + Operated Journey

Traditionally, ours was an industry of small, family-owned businesses. Family was practically synonymous with the restoration industry for decades. That’s beginning to change as our industry consolidates and more family-owned

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50 Years of Learning with IICRC

The Institute of Inspection Cleaning and Restoration Certification (IICRC) celebrates its 50th anniversary this year, and I’ve chosen this month’s article to highlight what this organization has meant to me during

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Restoring Kindness in Action

How many of us, each day, bypass opportunities or a chance to show generosity and kindness?  We have all seen the elderly woman in the grocery store who is searching

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The Importance of Drying Chambers

Restorers are running and gunning in to­day’s fast-paced market, answering calls and helping customers in their times of need. Meanwhile, adjusters and TPAs tend to measure how fast we respond,

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