The RIA Board of Directors recently approved RIA’s first ever position paper. This milestone is the product of the hard work of the AGA’s Third Party Administrator (TPA) Subcommittee. It addresses best practices for restorers confronted with requests from TPAs for changes in scope and/or price. Confusion arises when TPA staff allege that these requests are based on program agreements. In that case, the TPA should specifically cite the contract provision that justifies the request. Contractors should be wary of arbitrary and capricious requests for price reductions, and, when they are not required by the program agreement, they should request a review by the carrier adjuster.
This article was shared in C&R with the permission of the Restoration Industry Association.