A Mindset Shift: Kindness and Service

“Your Influence is determined by how abundantly you place other people’s interests first.”
-Bob Burg & John David Mann, The Go-Giver

In a society consumed by greed, materialism, and self, I like to think restorers are a rare breed. While, of course, making money is 100% necessary, much of what this industry does is rooted in kindness, goodness, and service. Helping others get through traumatic experiences, and truly caring about their needs, often brings us many rewards beyond just the immediate cash. I was elated when a book showed up in my mailbox around Christmas that echoed what I’ve always believed: putting others first will increase the return to you. If you haven’t read The Go-Giver, I highly recommend it!

By nature, I like to help people grow – and solve problems. I think it comes from my dad, a pastor. Growing up, I witnessed him serve not just the church community, but the community as a whole. He was well-known and well-liked, and still has many of the friends he made decades ago through his service. It taught me that making a positive impact on someone’s life can lead to lasting relationships.

Over the last six months, as I’ve started (emphasis on started) to get my feet under me with C&R, I frequently remind myself why I’m doing all of this: to serve and help others. Coming from the editorial side of, well, everything, I can tell you I have zero sales experience just the ability to build relationships. The thought of having to get advertisers, sponsors, vendors, etc. on board to support the magazine was a bit frightening. Where would I even start?

All I knew was to keep asking questions, and embrace my desire to serve. Many moments in the Go-Giver resonated this very belief:

“Watch out for what other people need, with the faith that when you do, you’ll get what you need.”

While certifications and the latest technologies are great tools to have, having the right attitude and focus can help close the deal and secure the job. When we put others first, and try to solve their problems, the sales will naturally follow.

My challenge to everyone is simple. Let’s start looking for areas where we can shift our mindsets to focus more on kindness and service. Instead of always looking at how many jobs we can get or how much money we can make, let’s see how many people we can help and influence. My guess is when you align with the Five Laws of Stratospheric Success, as outlined in The Go-Giver, you’ll find a whole new level of return.

In partnership,

Michelle Blevins


Michelle Blevins

Michelle BlevinsMichelle Blevins is a content creator, marketing consultant, and entrepreneur whose career has been centered around education and fostering relationships within the industry she serves.

A journalist by trade, Michelle is passionate about running a publication rooted in integrity and valuable education. She views her role as owner and publisher of C&R Magazine as a bridge between industry experts and restoration and cleaning contractors.

Since joining the restoration industry, Michelle has made it her business to stay on top of the latest industry trends. She has become a go-to resource for anyone looking to learn more about what’s happening within today’s restoration industry. This has earned her a spot on many industry stages facilitating panels and helpful discussion with industry experts on the biggest topics facing restorers and cleaners in the current market.

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